招聘

职位空缺：

• Customer Support Agent native Malay and Chinese (Kuala Lumpur)

  Requirements:

  • Ability to communicate in English, Bahasa Malaysia, Mandarin;
  • Computer literacy;
  • Able to identify ways of solving the problem and present the solution in verbal and written manner;
  • Strong interpersonal skills;
  • High levels of professionalism and ethical standards;
  • Attention to detail and punctuality.

  Responsibility:

  • Handle any incoming customer enquiry within the set time range via different communication channels: live chat, messengers, tickets system, phone;
  • Identify customers’ needs to achieve customer satisfaction;
  • Manage standard enquiries in ticket system and escalate the ones that require deeper investigation to the relevant department or specialist;
  • Verification of clients documents.

  Benefits:

  • Working for a dynamically growing company;
  • Challenging but exciting tasks with our own product;
  • Cozy office in KL Sentral;
  • Paid sick leaves and vacation;
  • Tax expenses would be covered by the company;
  • Work permission provided by the company;
  • Competitive salary;
  • Cookies, coffee for a good mood.

• Partner Account Manager native Chinese

  Requirements:

  • To have IB trading experience at least 1 year;
  • Excellent computer skills;
  • Fluency in Mandarin and English;
  • Excellent written and verbal communication skills;
  • Ability to work alone and hit deadlines and targets;
  • Perfect negotiation and networking skills.

  Responsibility:

  • Identify and recruit new affiliates and IBs to join the partner program;
  • Maintain stimulating relationships with the current partners;
  • Develop and monitor affiliate promotions;
  • Report for affiliate marketing promotions and activity;
  • Identify and implement other opportunities to enhance the affiliate program;
  • Keep affiliates up to date on new products and any program enhancements;
  • Continually motivate affiliates to perform better.

  Benefits:

  • Working for a dynamically growing company;
  • Challenging but exciting tasks with our own product;
  • Work location across China;
  • Flexible working hours with a big number of business trips;
  • Paid sick leaves and vacation;
  • Tax expenses would be covered by the company;
  • Work permission provided by the company;
  • Competitive salary.

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